Job Title: Mover – Furniture Installer

Department: Operations

 

Summary: Performs efficient installation and assembly of office furniture within clients’ facilities, including systems furniture, case goods, accessories, wall-hung units, etc. Is responsible for timely completion of the work with a high level of workmanship and a high degree of customer satisfaction.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

Personal and Interpersonal Skills

• Has the ability to understand and carry out directions from leads and field supervisors

• Is professional in appearance and in manners

• Has good oral and written communication skills

• Has physical strength and stamina required to lift and move furniture, boxes, and equipment

• Has strong work ethic and very ethical approach to the business; is punctual and self-motivated; can work irregular hours and extended shifts

 

Technical and Product Skills

• Is mechanically adept and knows how to safely use tools and equipment

• Understands basic installation processes: unloading, loading, staging, unbox, panel assembly, component assembly, cleanup and detailing, lock installation, etc.

• Knows how to assemble, fine-tune and detail panels, components, case goods, seating, filing, tables, etc.

• Is capable and efficient in the assembly of furniture, resulting in quality workmanship

• Is product knowledgeable across most major lines the dealership represents; understands most product specifications and descriptions; can identify basic finishes, colors, and fabrics; knows correct application and assembly for products; knows how to make most mechanical adjustments (drawers, slides, etc.)

• Understands basic electricity and systems furniture electrical component installation

 

Responsibility and Decision-Making Skills

• Takes ownership for assignment results and details—follows through to assignment’s finish

• Is capable of reacting to varying project/field conditions and can make decisions to solve problems and changes in the scope of work

• Is responsible for other’s property, including client’s building, equipment, and furniture; is responsible for the dealership’s tools, equipment, and vehicles

 

Administrative Skills

• Understands and follows through with consistent and accurate paperwork—receiving documentation, detailed timesheets, client sign-offs, punch list items, change orders, product return forms, inventory check-out, etc.

• Paperwork is neat, clear, intelligible and complete, and done on time

• Communicates project status, problems, and punch-list in writing to dispatch, sales personnel and sales support, and to project management personnel

 

Project and Installation Skills

• Can plan, organize and effectively direct a crew of installers on a project up to 15 stations in size

• Understands the diversity of different projects and properly prepares for them by:

• Pursuing project details and drawings

• Assisting scheduling and manpower loading for the project

• Work planning for field conditions, technical complexities, and task-to-time efficiencies

• Can manage crews of up to 4-6 installers

• Can pre-plan small to medium-sized projects, including field measurements and site reviews

• Can analyze the project for correct tool, supply, equipment, and vehicle requirements, as well as small parts and product, pulls from the warehouse

• Can punch and close-out a projects 4-6using proper procedures and forms

 

Other Technical Skills

• Comfortable driving a bobtail or cube truck and can do so safely

• Understands furniture material handling and logistical processes

• Can receive and document receipt of product in a thorough and accurate manner

 

Customer Focus

• Other Technical Skills

• Comfortable driving a bobtail or cube truck and can do so safely

• Understands furniture material handling and logistical processes

• Can receive and document receipt of product in a thorough and accurate manner

 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies :

 

Customer Service

• Manages difficult or emotional customer situations;

• Responds promptly to customer needs;

• Solicits customer feedback to improve service ;

• Responds to requests for service and assistance;

• Meets commitments.

 

Project Management

• Communicates changes and progress;

• Completes projects on time and budget;

• Manages project team activities.

 

Oral Communication

• Speaks clearly and persuasively in positive or negative situations;

• Listens and gets clarification;

• Responds well to questions;

• Demonstrates group presentation skills;

• Participates in meetings.

 

Team Work

• Balances team and individual responsibilities;

• Exhibits objectivity and openness to others