Mission

To average wait time for customers to 5 minutes, showing the outcomes listed below.

Metrics / Key Performance Indicators

Ensure that 100% of qualified incoming leads from the company’s social media are processed by the sales department.

Ensure that 100% of qualified incoming leads from the company’s social media channels are followed up per the established procedure.

Maintain a 100% response rate on the company’s social media accounts.

Maintain a 5-minute average response time on the company’s social media accounts.

Ensure that 100% of the booked opportunities are proofread per the established procedure.

Competencies

Coordination Skills. The right candidate must show competencies in distributing the workload between team members.

Efficiency. The right candidate must work smart, producing the requested output with minimal wasted effort. It involves proper planning and staying within the schedule.

Customer Orientation. The right candidate must be willing to help people and provide high-standard service in a prompt, polite manner.

Sales Skills. The right candidate must demonstrate knowledge of the buyer\’s psychology, impression-making, relevant questioning, and objection handling.

Stress Resistance and Adaptability. The right candidate must be comfortable working in a fast-paced, busy environment and maintaining stable performance under heavy pressure or changing priorities.

Attention to Detail. The right candidate must always convey essential details to customers. Omitting important information often leads to profit loss and reputational damage for the company.

Communication. The right candidate must speak articulately, logically, and concisely.

Team-Building. The right candidate must establish a collaborative working relationship with colleagues.

Proactivity and Self-Sufficiency. The right candidate must act independently and achieve the set outcomes without constant supervision.

Responsibility and Integrity. The right candidate must be honest and reliable. Deliberately given false information will serve as the basis for employment termination.

Intelligence. The right candidate must demonstrate an ability to learn quickly and memorize large chunks of new information.

Literacy. The right candidate must have an excellent command of English, high grammar competence, and proper writing skills.