Days: Monday – Friday Hours: 11:00am-4:30pm
Commitment to Position: 2 years
Flex Time: No
Rotating Shifts: Yes, some alternate schedules may be required for operational support
Job Freeze: No
Work Location: Louisville Centennial Hub
Manager: Jason Pierce
Work Environment: The package center supervisor will work in an office environment where business casual attire is required. The environment is a fast-paced operations environment in which the ideal candidate will be able to take and respond to phone calls as well as manage computer programs and systems.
Job Summary: Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Friday however, weekend work may be required based upon needs. Hours for the position may also vary as coverage of other areas may be necessary. The supervisor will be responsible for directing the work of others as well as managing and administering timecards.
Required Skills: Customer service skills (internal/external); Professional Phone etiquette, Ability to work varying shifts, additional hours and/or overtime depending on service needs; Multi-tasking skills; Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone; Good cognitive reasoning skills; Self-motivation; Ability to create and manipulate Microsoft Office Excel spreadsheets, and use Microsoft Office Word to create and modify documents; Work cooperatively in a diverse work environment; Ability to direct the work of the other employees effectively; Verification and submittal of timecards; Perform other functions that may be assigned.
Additional Skills: Previous Package Center or Phone Center experience, a plus. Previous supervisory experience, preferred.
Interpersonal Skills: Ability to manage stress and manage multiple tasks at one time; demonstrated ability to build positive work relationships and work well with diverse groups, excellent conflict management skills.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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